January, 2009
***UPDATE*** Unbelievable! I’ve had this live support for about a week now and I’m just amazed at how many people contact me with it. I have learned so much about my website functionality from various people asking me a quick question online. Today I had a bride to be ask about my availability and my packages. I was even able to send her my packages right through the chat! I tried a couple of different services for this and found Provide Support to be the best option. It’s easy to setup, install, and it’s inexpensive. They have the option for 1 user! Most services offer so many options that it was too much and too expensive. Here’s what it looks like on my end with just one chat going. I’ve had up to 3 chats going at once!

***ORIGINAL POST***
I’m trying out a new feature to REPhotoDesign: LIVE online customer support. My clients know I pride myself in customer service. I know that I have to extend that service to their friends and family too. I’ve had it running for the last 15 minutes and I’ve already gotten asked a question about accessing photos from this past weekends wedding! And I got a message from my wife wondering what this was all about.
There are multiple locations to try this out. There’s a link on my main home page rephotodesign.com, at the top of rephotodesign.net, and here on the blog in the Info section.
Here’s the button that says if I’m online or not. Say hi! Check it out!

I had to share this. Once in a while I get a hand written thank you card in the mail from my clients. I can’t tell you how good this makes a photographer feel. I’ve had conversations about this with other photographers! It’s expected that the bride and groom send a thank you to their guests for their gift. I understand that in the all the craziness of post wedding gift opening, etc., the vendors may be looked over. We don’t necessarily make the guest list that brides look at when doing their thank you cards. We are on the vendor list. I know I speak for other photographers when I say that we do feel an extra warmth in our hearts when we receive one. I don’t mean to say that we are hurt when we do not get one, that’s not the case. It’s just not expected. If you’re reading this and you are not a photographer, how often do you get a thank you card for doing your job? If you did get one, it would be unexpected. So when we do get one, it’s unexpected, and that makes it good.
So the reason for this post… I got a card in from Mindy and Chris! It was really nice, appreciated, and it made me laugh. Bottoms up Mindy and Chris!

Ok, maybe not bottoms up to your wedding party. Believe me… I have pictures.
This weekend I got to see a bunch of great photographers talk about their work at Mystic 4. There was one talk by a photog friend, Ben Chrisman, that brought up a point. It’s something that I have told many brides when searching for a photographer. There’s a difference between what you see and what you get. I’m pretty sure all photographers, including myself, show you the tip of the iceberg. We look at the photos from a wedding, choose our top 10 or 20 images, and those go in our portfolios. But what about the bottom of the iceberg? The other 600-1000 images?
I know when I put images on my blog they are my favorite few from the wedding. I choose these images based on how artistic they are, the best composition, color, clarity, etc. These are the images that, well, create my image. But what about the rest? What about those must have shots that are on every list of must have shots in every magazine? It’s not that we don’t take them or that they aren’t good enough. It’s just that they are normal. The fear of every photographer is that they fall into the category of being “normal,” being a “wedding photographer.” When people ask me what I do for a living I say “I’m a photographer.” They usually follow up with “so you do, like, weddings?” I think so many of us (you know who you are) don’t want to be classified as the typical old fashioned wedding photographer. We want to be more than that so we show our best images, that aren’t typical, to make us stand out from the other photographers out there.
So here it is… one wedding viewed two different ways. In this first set, theses are some of my favorite images from this wedding. The photographers choice…
I’ve asked my photographer friends what kind of images their clients order, and I wasn’t surprised by their answer. There’s always been this joke among photographers: If you want to know what your worst images are from a wedding, watch what people order. But they aren’t our worst images, they may even be some great ones! They may be your clients favorite images from the wedding! To us, they are just typical. As much as we as photographers want to set ourselves aside from the rest, we need to be typical. We need to take those specific images that the bride and groom, their family, and their friends expect us to take. That’s doing a good job. That’s even helping your online photo sales.
Here’s what my clients expect. I make sure to get these images at every wedding, the clients choice…
There are plenty more to show: the photo of the cake, the bride with her bridesmaids, the 20 other group shots, and the list goes on.
If I only showed the second set of images, I’m sure to lose my target clientele. You have to show the images for the type of clients you want to attract. And you need to be true to yourself, and your art. Could I book more weddings showing my clients my favorite images because that is what most brides want? Maybe. Would I be happy about it? No. I’m a passionate photographer. I love to make art. But I have to know that I am not my only critic. I am employed by my clients. They expect a level of artistry in their images because that is what they see on my websites. That is what I show them. They find it even nicer to know that I make sure to get that shot on their list of must have shots too.
So whether you’re an artist, a traditional photographer, a photojournalist, or a hobbyist, remember to not only be true to yourself, but know who your client is and who you want to attract. Be an… Artradournalist?
1.23.2009
Great post! I love how raw you are being, it’s very refreshing.
1.23.2009
first off – love the new blog. Secondly – this is such a great idea, and so very, very true! How much time do we spend trying to ‘convince’ folks to go for the cool shots, rather than the ‘average’ ones. I just finished putting together an album chock full of – well, kind of dull posed shots, but thats what they wanted! So what do you do ? — give ‘em what they want and hold on to your amazing shots for your own good!
1.24.2009
Hey Rich,
I’m addicted to your blog! But I have to say, this is one of my favorites – so interesting! Rest assured that although Greg and I may pick some of the “boring” shots, I have to say I can’t wait to see your artistic ones. And I will definitely order them! You and your work are one of the things I am most looking forward to about our wedding. (No pressure!
) See you in Feb!
Jenn
2.02.2009
Rich, it’s an honor that you used our wedding as a sample of what kind of photographs an artist, you of course and family/friends pick. The difference is amazing, yet typical. I personally, love the candid shots more than anything. Thanks for making our wedding day magical and unforgettable. Hope to see you soon! We wish you the best of luck! (not like you need it =) )